Legal
Refund Policy
How recharges, bonus credit and failed messages are handled.
Pending legal review
This is a structured draft. The final, legally reviewed text will be published here before launch, and this notice will be removed only once legal sign-off is confirmed. Nothing here is binding while this notice is shown.
Still awaiting founder/legal input: refund turnaround time, effective date.
1. Nature of the wallet
wassapp.in is prepaid and non-subscription. You recharge a wallet and message costs are drawn from it. Because funds are held to pay for messaging spend rather than for a subscription, "refund" here mostly means returning unused balance or reversing a failed charge.
2. What is refundable
Unused wallet balance is refundable on account closure, minus any non-refundable platform fees already consumed. Failed-message platform fees are refunded automatically to your wallet — the amount is credited back without a request, matching the wallet ledger’s behaviour.
3. What is not refundable
Once a message has been delivered or read, Meta’s per-conversation charge for it is not refundable by us. GST already remitted on a consumed charge is also not refundable. Bonus/promotional credit is not redeemable for cash.
4. How to request a refund
To request a refund of unused balance or query a charge, contact us at support@wassapp.in with your account and payment details. We will acknowledge your request and respond within [REFUND_TURNAROUND — confirm with the founder; do not promise a number of days until set].
5. Payment gateway terms
Recharges are processed by our payment gateway partner, Razorpay. Once we approve a refund, the time for the amount to reach your original payment method is governed by Razorpay and your bank, not by us.
6. Closing your account
You can close your account yourself from the Danger Zone in account settings, after a typed confirmation. On closure, any unused wallet balance is handled under this policy. We retain financial records (invoices and the append-only wallet ledger) as required by law.
7. Contact
For any billing or refund question, contact support@wassapp.in. The registered entity is Gatre Enterprise, Currency Tower, Telibandha, Raipur, CG 492001.