Help Center
How can we help?
The questions we get asked most. If yours isn’t here, our team is one message away.
How do I get started?
Create an account, connect your WhatsApp number, import your contacts and send your first campaign. There’s no charge until you send a message.
How do I connect my WhatsApp number?
Sign up, then connect your WhatsApp Business number using Meta’s Embedded Signup (or enter your WABA details manually). It takes a few minutes and no code.
Is this the official WhatsApp Business API?
Yes. We build directly on Meta’s WhatsApp Business Cloud API, so you get the official API, verified business profile support and Meta’s delivery infrastructure.
What exactly does it cost to send a message?
Every template message has two parts: our flat platform fee and Meta’s own conversation charge. Both are shown separately before you send, and Meta’s charge is passed through at cost with no markup.
How can I pay?
Wallet recharges are handled through our payment partner and support UPI, credit/debit cards and net banking. Your balance never expires.
Can I send in Hindi and other Indian languages?
Yes. Templates and messages support any script WhatsApp supports, including Hindi and other regional languages.
Is there a limit on how many contacts I can store?
No. Store unlimited contacts, with tags, custom fields and opt-in/opt-out tracking. You only pay for messages you send.
What happens if a message fails to deliver?
Failed messages are refunded to your wallet automatically, and you can retry them from the campaign report with one click.
How is my data protected?
Data is hosted in AWS Mumbai (ap-south-1). WhatsApp access tokens are encrypted at rest with AES-256-GCM, and every tenant’s data is isolated at the database level.
Still have a question?
Reach our sales or support team — the right channel is listed on the Contact page.